Webcam not working? How to test and fix it
A webcam that won't turn on is almost always blocked, busy or physically covered. Test it first, then work through the fixes in order — most take under a minute.
1. Test the webcam
Open the webcam test and press Start. If you see yourself, the camera works and the issue is in the app you're using — jump to step 5. If it fails, the test shows the error your browser reports, which points straight to the cause.
2. Check for a shutter or camera key
- Many laptops have a sliding privacy shutter above the screen — slide it open.
- Some keyboards have a camera on/off key, often an F-key with a camera icon. Press it and try again.
- A black picture while the camera light is on usually means a shutter or cover.
3. Allow camera access
- Browser: click the icon to the left of the address bar → Camera → Allow, then reload.
- Windows 11: Settings → Privacy & security → Camera. Turn on Camera access, Let apps access your camera, and Let desktop apps access your camera.
- macOS: System Settings → Privacy & Security → Camera. Enable your browser or call app, then restart it.
- iPhone and iPad: Settings → Privacy & Security → Camera.
4. Free the camera and reconnect it
- Close other apps that may be holding the camera — Zoom, Teams, OBS, virtual camera apps and other browser tabs.
- Plug USB webcams directly into the computer instead of a hub, or try another port.
- Windows: in Device Manager, open Cameras (or Imaging devices), make sure the webcam isn't disabled, and update the driver if it shows a warning.
- Restart the computer to release a camera stuck in use by a crashed app.
5. Select the camera in your call app
- Zoom: Settings → Video → Camera.
- Microsoft Teams: Settings → Devices → Camera.
- Google Meet: More options (⋮) → Settings → Video → Camera.
- With more than one camera (say, a laptop camera and a USB webcam), make sure the right one is selected.
Tools used in this guide
Related guides
Webcam not working? How to test and fix it — FAQ
A privacy shutter, a camera key switched off, or another app holding the camera are the usual causes. If the camera light is on but the picture is black, check for a cover first.