Support
Something not working, or a tool you wish existed? Most problems have a quick fix below. If none of them help, email us — a real person reads it.
Get in touch
ambitionprojectappstudio@gmail.comOneTool is a small independent project, so replies take a few days rather than a few minutes. Bug reports with the details listed below get fixed fastest.
Reporting a bug
Every tool runs on your device, so we can't see what went wrong from our side — there are no server logs of your session to check. Include as much of this as you can:
- Which tool, and the exact page address.
- Your browser and version, and your operating system.
- The file type and rough size involved (never the file itself if it's private or confidential — a description is enough).
- What you expected, and what happened instead.
- Any error text from the browser console (open developer tools, then the Console tab).
Common fixes
A tool won't load, or the page looks broken
The site caches itself for offline use, so a stale cache can survive a normal reload. Do a hard refresh (Cmd+Shift+R on Mac, Ctrl+F5 on Windows). If that doesn't fix it, clear site data for this domain in your browser settings, which drops the cached copy and re-downloads the current version.
My file is rejected or nothing happens when I add it
Each tool accepts a specific set of formats, listed on the tool's own page. A file with the wrong extension for its actual contents (a PNG renamed to .jpg, for example) can also be refused. Try the file in a different tool — if that works too, tell us the exact format and we'll look at the one that rejected it.
A big file or large batch freezes the tab
There is no upload limit, but processing happens in your device's memory, so very large images or long batches are bound by available RAM. Work in smaller batches, close other heavy tabs, and prefer a desktop browser for multi-hundred-megabyte jobs. Mobile browsers cap memory per tab far more aggressively and will reload the page when they hit it.
HEIC photos won't convert
HEIC is decoded in your browser rather than by the operating system, so it works on any modern browser but is slower on large files than a native Photos export. If a specific HEIC fails, it is usually a variant your browser can't decode — send us the camera and OS version and we'll check it.
Downloads don't start
Files are generated in the page and handed to your browser's downloader. Browser settings that block automatic downloads, or an extension that intercepts them, will stop that silently. Check your download settings and try again in a private window with extensions disabled.
My settings reset every visit
Tool preferences and your theme are stored in your browser's local storage. Private/incognito windows discard it when they close, and browsers set to clear site data on exit will do the same. Nothing is stored on a server, so settings can't follow you between devices.
Does anything work offline?
Yes. After your first visit the site installs as a Progressive Web App and caches itself, so tools keep running without a connection. If a page you have never opened is missing offline, visit it once while online to cache it.
Requesting a tool or feature
The toolkit grows from what people ask for. Send the job you are trying to do, not just the feature name — knowing the end goal often means an existing tool already covers it, and when it doesn't, the request lands higher on the list.
Worth checking first: all tools, the guides for step-by-step walkthroughs, and device sizes for App Store screenshot resolutions.
Privacy and security
Your files are processed in the browser and never uploaded — the privacy policy covers exactly what is and isn't collected. Found a security issue? Email the address above with the details and steps to reproduce, and please give us a chance to fix it before publishing.
What we can't help with
- App Store review outcomes or rejections — Apple's App Review is the only authority there.
- Apple ID, App Store Connect or developer account problems. We are not affiliated with Apple Inc.
- Recovering a file you processed here. Nothing is uploaded or kept, so there is no copy on our side.